Back to Home

Frequently Asked Questions

Everything you need to know about b2bleads. Can't find what you're looking for? Contact support.

Credits & Billing

How do credits work?

Each credit lets you extract 1 verified business lead. If a result is missing a phone number or website, you are charged 0.5 credits. New accounts start with 10 free trial credits.

How do I buy more credits?

Go to Dashboard → Billing and choose a plan. Payment is processed via crypto (USDC/USDT on Polygon). Credits are added instantly after verification.

Do credits expire?

No — your credits never expire. Use them at your own pace.

Can I get a refund?

Yes, within 7 days of purchase if fewer than 20% of your credits have been used. See our Refund Policy for full details.

Search & Leads

Where does the data come from?

Leads are sourced in real-time from Google Maps and other public business directories. We do not store or resell static databases.

What is the Export feature?

You can export your search results as CSV, JSON, or PDF from the search results toolbar. Bulk export is available by selecting multiple rows.

Can I search by language?

Yes. Use the Language Filter in the search results table to narrow results to businesses operating in a specific language.

Why are some leads missing phone numbers?

Some businesses do not publish phone numbers publicly. We charge 0.5 credits in these cases.

Account & Security

How do I change my password?

Go to Settings → Security → Change Password. You can also use 'Forgot Password' on the login page to reset via email.

Can I invite team members?

Yes, team invitations are available under Settings → General → Team. Invited members share your credit balance.

How do I delete my account?

Go to Settings → Security → Danger Zone and click 'Delete Account'. This action is permanent and cannot be undone.

Affiliate Program

How much do I earn?

You earn 50% recurring commission on every payment your referrals make — every month, for as long as they stay subscribed.

When do I get paid?

Payouts are processed on the 1st of every month via PayPal, Payoneer, or wire transfer. There is no minimum threshold.